Effective Date: 18-02-2025
At ElidePro.com, we value customer satisfaction and strive to provide a seamless refund process. Please review our refund policy below.
Refund Eligibility
We offer refunds under the following conditions:
- The request is made within 1 days of purchase.
- The product/service is defective, not as described, or did not meet expectations due to an error on our end.
- You have contacted our support team and attempted to resolve the issue.
Non-Refundable Items
Refunds will not be issued for:
- Digital products/services that have been accessed, downloaded, or used.
- Subscription-based services after the trial period.
- Change of mind or accidental purchases.
Refund Process
- Refund Initiation: Once your request is approved, we will initiate the refund within 2 business days.
- Refund Credit Time: The refunded amount will be credited to your original payment method within 2 business days, depending on your payment provider.
How to Request a Refund
- Contact us at [support@elidepro.com] with your order details.
- Provide a reason for the refund request along with any necessary supporting information.
- Our team will review and respond within 24 hours.